Head of UX with two decades of innovation and expertise

SUMMARY
Industry leader with a proven track record of building and leading high-functioning UX teams across a diverse set of company sizes and maturity. Most recently, I played an integral part in building two industry-leading platforms, one for a highly successful financial services firm and the other for a real estate services company. Instituted user-driven design strategies, enabling design to strategically lead product roadmaps. Strong proponent of measuring and reporting upon the user experience of the products.

EXPERIENCE
iCapital | NYC
11/2021 – 5/2026
Head of UX, Managing Director

Built a global UX team, enabling $500m in revenue, $7b valuation, $200b in assets through the iCapital platform which provides the full alternative investment lifecycle for both internal and external users.

  • In the first 30 days established a strategy for user engagement; 15k insights across 106 projects have led to: better awareness of user pain/gain points, new product features and enhancements exceeding our biggest clients’ expectations, and company-wide empathy for our internal and external users.

  • From the whiteboard to release, injected a design strategy emphasizing user-centered, data-driven methodologies, and efficiency and speed through the creation and usage of an atomic-driven design system.

  • Designed and implemented 2 global UX-led programs to measure the usability of the platform, which drove the product strategy into alignment with those key metrics.

  • Facilitated user research and UX education initiatives, fostering company-wide best practices.

  • Excelled in hiring and retaining international talent, fostering a dynamic UX environment.

  • Mentored a diverse, international team, aligning design efforts with product management goals, and established performance metrics to drive continuous improvement.

Realogy | Madison, NJ
9/2018 – 10/2021
Director of UX

Established UX as a vital discipline at Realogy, transforming design practices across 15+ products and 6 brands leading to a more cohesive, global design strategy for the 200k agents using the Realogy product ecosystem.

  • Researched and designed products that enabled agents to run their businesses efficiently and effectively, by creating user-friendly, intuitive desktop and mobile products.

  • Hosted “UX Talks” to grow awareness with senior leaders on UX's strategic approach during digital transformation.

  • Designed and hosted a massive live usability testing event at Realogy’s global sales conference. Agents were able to walk up to stations and run through multiple scenarios in a prototype. The findings were synthesized and drove the product roadmap.

  • Grew and mentored a team of 2 designers up to 30+ designers and researchers, while still optimizing UX resources and managing the budget.

Horizon Blue Cross Blue Shield | Newark, NJ
3/2018 – 9/2018
Lead UX

Led a team of 7-8 UX designers and architects for the Horizon Digital Member Portal, implementing a UCD-focused process in Agile sprints. Weekly design demos ensured stakeholder approval, and I optimized Axure use for improved efficiency. I also established a new UX process for the Digital Development team, enhancing overall design effectiveness.

AIG | New York, NY
6/2017 – 3/2018
Lead UX

Hand-picked for a 90-day innovation unit at AIG, contributing to proposals for senior leaders at CES 2018. In addition, I led the UX redesign of the AIG annuities website, managing Agile design processes and weekly demos for internal stakeholders, including executive presentations. I facilitated ideation sessions and hosted design workshops to drive consensus and foster innovation.

Verizon | Basking Ridge, NJ
8/2016 – 5/2017
Senior UX Strategist, Manager

As a Senior UX Strategist at Verizon, I promoted user-centered design thinking across product experiences, fostering innovation in strategy, user testing, and market analysis. I collaborated directly with a prominent athlete and entrepreneur to realize a successful product partnership with Verizon.

Wiley Manager, UX | Hoboken, NJ. 2/2010 – 5/2016
TD Ameritrade Sr. Interaction Designer | Jersey City, NJ  3/2007 – 1/2010
ADP Sr. Usability Engineer | Roseland, NJ  1/2005 - 2/2007

TEACHING
NYU | Instructor - NYC
Fall 2015 - Exploring User Interface Design

EDUCATION AND CERTIFICATIONS
Multipliers – How to Extract the Best Performance from your Teams, iLearn 2023
Presentation Skill for Leaders, LifeHikes 2023
Leading the Way with Thayer, Thayer Leadership 2022
Accessibility for Web Design, LinkedIn 2018
Human Factors International, CUA 2006

University of Scranton | Scranton, PA
B.S. Liberal Studies, 1997 | Fine Arts, Elementary Education, Behavioral Science

VOLUNTEERING AND MENTORSHIP
Mentor, ADPList 2024-current
Mentor, NYC UXPA 2017-2018
NYC UXPA | Presenter | NYC | 8/23/2016 “Ready, Set, Design” UX Design Studio Workshop
President, Caldwell-West Caldwell Soccer Club 2018-2021
Co-Founder and President, Cedar Grove Soccer Club 2016-2017
Co-Founder and President, Discover Cedar Grove 2015-2016
Founder/Organizer, Co-ed Adult Soccer Meetup 2006-2015

INTERESTS
Soccer, skiing, hiking, swimming, woodworking and gardening.

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